For many years, I used to be a trustworthy vendor on Cardmarket, amongst Europe’s most outstanding platforms for trading playing cards. I taken care of an excellent popularity — above 400 favourable testimonials, zero disputes, and reliable, Expert provider. But a person unjustified dispute, managed by Cardmarket personnel members Silvia Parravano and Christian Tobehn, modified all the things. in this post, I will share my private expertise, demonstrate the structural flaws in Cardmarket's dispute system, and issue a stark warning to other sellers.

A thoroughly clean Record created more than many years

A Proven Seller With one hundred% optimistic comments

prior to the incident, I was precisely the type of vendor each marketplace values. I shown buying and selling playing cards precisely, described ailments transparently, and delivered immediately. I in no way received an individual grievance — only praise.

The Importance of have faith in on Cardmarket

name is every little thing for sellers on Cardmarket. 1 error — even one which isn’t your fault — can destruction yrs of hard work. That’s what helps make my Tale so alarming for Other individuals working over the platform.

The Dispute That Shattered My Standing

customer Ordered the incorrect Card, Then Blamed Me

The trouble started each time a customer requested a card mentioned precisely by name, set, and ailment. on getting it, they falsely claimed I had despatched the “wrong Variation” — Even with apparent listing proof showing I hadn’t.

Proof dismissed by guidance

I submitted screenshots on the listing, card Edition, and affliction to verify my accuracy. But Cardmarket aid, particularly Silvia Parravano, ignored the facts. in place of examining the listing or requesting clarification, she straight away sided with the client.

Silvia Parravano’s Mishandling in the Dispute

No truthful Investigation

Silvia’s decision was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the buyer. She merely blocked my account. No Listening to. No second viewpoint. No enchantment.

No Warning, No interaction

What produced this worse was the suddenness of your motion. I had been locked outside of my account overnight. My appeals — asking for an assessment or escalation — had been achieved with automatic responses or silence. Silvia Parravano exercised entire authority with no accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing precisely the same Pattern

In abide by-ups, my situation was also found by Christian Tobehn, A different member of Cardmarket's support crew. Unfortunately, as opposed to reviewing the specifics objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automated deflections as well as a lasting ban.

A sample of vendor Disregard

Are trustworthy Sellers getting Silenced?

right after this expertise, I began exploring on the net message boards and community threads. I promptly learned I wasn’t by itself. Dozens of long-time sellers reported similar encounters — several involving Silvia Parravano.

A common theme? consumers often win, regardless if Completely wrong — and sellers are remaining voiceless.

How This Hurts the Entire Market

While platforms need to guard customers, ignoring proof from trustworthy sellers results in a broken ecosystem. When website rely on is one particular-sided, lousy actors take advantage, understanding they’ll be shielded by biased guidance agents.

the condition: No Oversight, No charm

insufficient Transparency in Cardmarket’s System

by far the most alarming challenge is the absence of the appeals system. after employees like Silvia or Christian make a call, it’s remaining. There’s no 2nd evaluate, no accountability, and no way to restore use of your account — It doesn't matter how strong your evidence is.

chance of Abuse and Blackmail

In my scenario, I used to be indirectly coerced into refunding a Untrue declare — or eliminate my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer care.

money and psychological Consequences

enterprise decline Overnight

I invested a long time in creating my vendor profile. everything effort and hard work was wiped out right away, coupled with likely upcoming cash flow. My seller dashboard, order record, and loyal customer foundation — all long gone.

Emotional Toll on a dependable Seller

This wasn’t just a company hit. It was demoralizing. being taken care of just like a fraud right after several years of integrity was emotionally devastating. I adopted each and every rule, and nonetheless got punished.

What Cardmarket Must Do to get back belief

System Reforms Are Urgently required

If Cardmarket wishes to keep top quality sellers and forestall potential abuse, it should:

• ✅ Introduce a transparent attraction method for blocked accounts

• ✅ need disputes to become reviewed by no less than two independent help brokers

• ✅ educate team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ Protect sellers who post distinct, factual evidence

• ✅ set up accountability metrics for workers selections

without the need of these adjustments, truthful sellers will continue on for being collateral harm inside a technique that blindly favors prospective buyers.

remaining Thoughts: Be Wary, continue to be Documented

if you are at present offering on Cardmarket, don’t suppose your ideal document will defend you. you happen to be generally 1 buyer grievance — even a Fake 1 — away from staying silenced.

secure oneself by:

• having screenshots of every listing

• Archiving interaction with consumers

• Backing up your account knowledge consistently

• getting ready for disputes — Even when you do almost nothing Improper

Conclusion: 

My working experience with Silvia Parravano and Christian Tobehn should function a serious warning to anybody applying Cardmarket. I thought within the System. I played by the rules. And I nevertheless obtained eliminated with out trigger.

If Cardmarket carries on to disregard seller rights, much more reputable sellers will walk away. And when that happens, the System received’t just shed sellers — it’ll shed its credibility.

Has one thing equivalent happened for you? Share your working experience and assist increase recognition. Sellers deserve far better.